SHIPPING

Orders are processed the following business day, with the exception of holidays. Customers will be notified via email or phone should an item be out of stock. Availability of merchandise is not guaranteed.

ONLINE RETURN POLICY

We’re confident you and your dog will be pleased with your purchase. If for some reason you are not, we are happy to exchange full-price unworn and unwashed merchandise within 14 days of date of delivery. All sale merchandise is final sale and not eligible for return or exchange. Buyer is responsible for return shipping costs. In the case of international purchase, Billy Wolf is not responsible for duty reimbursement.  

Please allow 10-14 days for your return to be processed. Billy Wolf holds the right to deny a refund if merchandise does not fulfill return policy requirements.

Returns should be shipped to:

Billy Wolf: Fine K-9 Coatery
27 East Flamingo Avenue
Montauk, NY 11954

Feel free to contact us with any inquiries at
orders@billywolfnyc.com